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Terms and Conditions of Use for Operators
Code of Conduct
© Take A Break Away 2003, 2004, 2005, 2006
Definitions
Enquirer or visitor means any person or entity visiting, accessing or otherwise using the TakeABreak.com.au website.
We, us, our, TakeABreak.com.au, TakeABreak means Take A Break Away Pty Ltd and our officers and employees.
You, your, operator, accommodation operator or property means the owners, management or staff of accommodation listed on TakeABreak.com.au.
TakeABreak.com.au fees
Take A Break Away Pty Ltd will provide each accommodation operator with a summary of booking enquiries received through the TakeABreak website for that particular operator on a regular basis, from which you must advise which bookings proceeded and which did not. This Confirmation of Stays is to be completed on a monthly basis, whether or not any bookings resulted from enquiries. It is from this system that an invoice detailing your advertising fees will be generated.
If a visitor who requests accommodation with you stays at your accommodation our fee applies. The only exception is where the visitor made a request for the same dates through another commissionable source prior to the request made through TakeABreak. In this case you may be required to provide evidence that you did receive such a prior request.
Except where otherwise specifically agreed, Take A Break Away Pty Ltd's fee for successful bookings is $AUD11 including GST per booking per night of 10% of the booking amount. Invoices are to be paid within 7 days.
If a property registers an enquiry resulting in a stay as "no stay" this is fraud and is taken seriously. A property suspected of such fraud will be removed permanently and this decision will only be reviewed if there is a documented change in management.
TakeABreak reserves the right to insist on an audit of guests against TakeABreak enquiries at any time.
Removal of listings
Take A Break Away Pty Ltd reserves the right to refuse or remove any listing and to edit or remove any information on the TakeABreak website at any time.
You, the accommodation operator, may also remove your listing at any time with no penalty by e-mailing support at takeabreak.com.au (replace 'at' with '@'). If you remove your listing you must pay any invoices outstanding at the time of removal. You must also complete an confirmations of stays forms for your property for future months for which you received enquiries through TakeABreak and pay any resulting invoices.
Take A Break Away Pty Ltd reserves the right to suspend any listing at any time without specifying a reason. Reasons for properties to be suspended include but are not limited to:
- Non-working or bouncing email address;
- Spam or other filter blocks email from Take A Break Away Pty Ltd;
- Failure to respond in a timely fashion to accommodation enquiries;
- Failure to complete the monthly confirmation of stays form in a timely fashion;
- Failure to respond to enquiries in a professional fashion;
- Failure to operate accommodation in a professional manner; or
- Failure to pay invoices in a timely fashion.
Accuracy of information
All information you provide to TakeABreak visitors or enquirers must be reliable, complete, accurate and up to date. You must not mislead visitors by ommission. You must not create a false impression of the quality, fittings, features or any other aspect of your accommodation.
Pricing listed on TakeABreak must be as accurate and specific as possible, although we recognise that it may not cover all contingencies. Where the stated pricing is applicable to the visitor you must adhere to that pricing (or better) for customers booking through TakeABreak. Pricing quoted should include all applicable fees and specifically shall NOT include a separate fee for booking through TakeABreak.
Information you provide on your rates and pricing must be as accurate as possible. Where you provide a quote or price in response to an enquiry this figure must be accurate. The currency must either be Australian dollars or another currency clearly stated. Pricing must include all applicable taxes.
Contact Details
Property operators shall not list direct contact information including phone numbers, e-mail addresses or websites other than in the fields provided for this. Where contact information is found in the free-form text descriptions it will be removed. If an operator consistently places contact information in free-form text fields then their property listing may be removed. Contact details for your property are provided to visitors to the TakeABreak website once they have made an enquiry for your property.
GST
Where GST is applicable, it must be included in any money amounts for fees, specials or other costs listed on the TakeABreak website or provided in response to enquiries through the TakeABreak website.
Property Verification
Prior to activation of your property listing on TakeABreak, we require an official document that shows the physical address of the property, or an official document that requires the physical address to have been registered with a government agency, in order to verify the existence of the property and your ownership or management of it. The final decision on whether a document constitutes acceptable verification is made by us.
Examples of documents we would be able to accept include:
Electricity, gas or water bill (which show the property address). Rates bill AAA Tourism rating certificate Liquor licence Business or company registration certificate
You may also be requested to provide your drivers licence, passport or other details.
Insurance and right to trade
You must have adequate public liability insurance cover and any other insurances required by federal, state or territory laws and regulations. It is your responsibility to meet any liabilities which could result from guests staying at your accommodation, from failure of a guest to stay or pay in full, or in any other way from the use of the TakeABreak website or a booking resulting from an enquiry through TakeABreak
You must be licensed to trade as short term furnished accommodation rental, and meet all applicable rules, regulations and legislation according to the jurisdiction where the property is located.
Where you are trading under a business name, that name must be registered with the appropriate state or federal authority.
Limitation of Liability
To the maximum extent permitted by law, Take A Break Away Pty Ltd excludes completely all liability to any person for loss or damage of any kind (however caused, including by negligence) arising from or relating in any way to the material and/or any use of the TakeABreak website or the provision of any services by it. Where any law implies a warranty into these terms of use, which may not lawfully be excluded, then to the maximum extent permitted by law, Take A Break Away Pty Ltd's liability for breach of the warranty will at Take A Break Away Pty Ltd's option be limited to the supply of the services again, or the payment of the cost of having them supplied again.
Privacy
Take A Break Away Pty Ltd does require information on properties and the operating company or owner. Our Internet server may automatically record details about any computer used to access the TakeABreak website (such as the IP address, domain name and browser type), the date and time of access, and details of the information downloaded. This information is used for internal statistical purposes and to improve the TakeABreak website. Any other information supplied to us (for example if you send us an email) is treated in accordance with this Privacy Policy.
Take A Break Away Pty Ltd treats the personal information of property operators as of a confidential nature. We take all reasonable steps to ensure that personal information is stored securely and accurately.
Accommodation operators can update or correct errors in their information by logging in to the online Operator Administration System or by contacting Take A Break Away Pty Ltd.
Property contact information is provided to visitors who make an accommodation enquiry.
Operators of accommodation are expressly forbidden from using the contact information of visitors making accommodation enquiries for any purpose other than to contact them regarding the specific accommodation request made through TakeABreak. If you wish to use the visitor's contact information for any other purpose including but not limited to adding them to a mailing list you must obtain the visitor's explicit agreement.
Operators shall not refer enquirers to competing online accommodation services.
The personal information collected by the TakeABreak website may also be used to inform you of other services which may interest you. If you do not wish to receive correspondence from us of this nature, you may notify us at any time by emailing support at takeabreak.com.au (replace 'at' with '@').
Your personal information will not be provided to third parties for their marketing or promotional use.
Transactions
The original means of contact between you, the property operator, and visitors to the TakeABreak website, may have been provided by Take A Break Away Pty Ltd, however, any transaction entered into between you and the TakeABreak website visitors is at your own discretion and is your own responsibility.
Booking enquiries are sent to you directly from visitors to the TakeABreak website. They may be confirmed or denied by you at your own discretion. It is a condition of listing your property on the TakeABreak website that all accommodation enquiries must be responded to, if only to state the lack of availability of accommodation or to apologise for failure to respond in a timely fashion. All operators must also accept TakeABreak Gift Vouchers as payment for accommodation, these are to be submitted to TakeABreak for reimbursement. Terms and conditions relating to TakeABreak Gift Vouchers also form part of the terms and conditions of using the site.
It is the responsibility of the visitors to the TakeABreak.com.au website and the property operators to finalise and confirm bookings. Take A Break Away Pty Ltd cannot be held liable for problems that may arise, including but not limited to, failure of a booking or 'no-show' by a website visitor.
Each party is responsible for conducting their own investigation regarding any and all claims made by prospective renters. Take A Break Away Pty Ltd is in no way responsible for the conduct of visitors enquiring from the TakeABreak website, should a booking be made. Take A Break Away Pty Ltd is not responsible in the event of non-payment, property damage or state of cleanliness.
If your accommodation is to cease trading you must inform TakeABreak as soon as you become aware this will happen. You must also inform any guests who have bookings beyond the closure date. It is your responsibility to return to these guests any deposit and assist them to find alternative accommodation.
Copyright
You must not provide information to TakeABreak or to visitors which is copyright unless you hold the copyright or have permission from the copyright holder.
You agree for your copyright information to be displayed on TakeABreak and associated websites and to be provided to visitors for the purpose of advertising your accommodation. You agree that visitors may download, display and print your copyright information but shall not further copy or disseminate your information except as permitted by the Copyright Act 1968.
System Reliability
Uninterrupted and/or secure access to the TakeABreak website is not guaranteed by Take A Break Away Pty Ltd at any time. Take A Break Away Pty Ltd can not be held liable for any loss resulting from you relying on the TakeABreak website security, supply of information or access to the TakeABreak.com.au website.
Website Use
By listing your property on the TakeABreakwebsite, you accept the above terms and conditions and agree not to use the TakeABreak website for unlawful or prohibited activities, either as stipulated in these Terms and Conditions, or governed by other applicable laws and regulations.
Your continued use of the TakeABreak website indicates that you indemnify Take A Break Away Pty Ltd from any damage, loss or costs in connection with any breach of these conditions, or any other legal obligation by you and your use of, or conduct on the TakeABreak.com.au website.
Questions
If you have any questions relating to these terms of use, please contact us at support at takeabreak.com.au (replace 'at' with '@').
TakeABreak, Take A Break Away and the Take A Break Logo are trademarks of Take A Break Away Pty Ltd.
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